Contact The Airlines – Customer Service Information

If you are travelling and need to contact your specific airline directly, please find customer service contact details for each airline below.

Please do not contact My Baggage regarding your flight or flight baggage allowances. We are a baggage shipping service and are in no way associated with any airlines.
AirlineContact Number
easyJet Customer Service0330 365 5000
Virgin Atlantic Customer Service0344 874 7747
Ryanair Customer Service0871 246 0000
Aer Lingus Customer Service00 353 1 886 8505
FlyBe Customer Service0371 700 2000
Jet2 Customer Service0333 300 0042
American Airlines Customer Service0844 369 9899
Emirates Customer Service0344 800 2777
British Airways Customer Service0344 493 0787
Norwegian Airlines Customer Service0330 828 0854
KLM Customer Service020 7660 0293
Turkish Airlines Customer Service020 7471 6666
Lufthansa Customer Service0371 945 9747
Air France Customer Service020 7660 0337
Aegean Airlines Customer Service0871 200 0040
Finnair Customer Service0208 0 010101
Thomson Airways Customer Service0871 231 4787
Austrian Airlines Customer Service00 43 517 661061

About My Baggage – The Airline Baggage Alternative

Instead of paying out for excess baggage with your airline, have you ever considered shipping your luggage to your destination with professionals?

My Baggage is a luggage shipping service which provides a cheaper and more convenient alternative to booking baggage with your airline. It means you’ll save yourself some time at the airport when you don’t have to check-in your bags, no waiting around at luggage carousels on the other side and ultimately, one less thing to worry about whilst you travel.

You can obtain an instant quote from us straight from our homepage and you can book everything online from the comfort of your own home. Booking your luggage shipment online with My Baggage takes just a few short moments. We offer a convenient door to door luggage collection and delivery, saving you from all of the hassle. As well, we provide full online tracking alongside SMS and email updates to keep you in the know every single step of the way.

My Baggage makes the entire luggage shipping process as easy as possible. Once you’ve booked, we’ll send you some labels to print and attach to your shipment. If you’re unsure how to attach your labels to your item, you can read through our detailed packaging guide for more information. As well, if you happen to be sending your items outside of the EU, we will provide you with appropriate customs documents to complete.

To give you that extra peace of mind, My Baggage offers £100 free compensation cover on every single shipment. If you wish, you can increase this amount right up to the value of £1000. Before selecting your amount of cover, we recommend reading through our list of prohibited and non-compensation items to ensure your contents will be covered.

If you happen to have any questions or concerns along the way, we have a dedicated customer support team willing to help. If you have any issues with your My Baggage shipment, please don’t hesitate to contact us directly via phone, email or live chat.

My Baggage delivers luggage to 200+ countries worldwide for students, holidaymakers, expats, business users and the armed forces. So no matter where you’re off to, we can help you get your luggage there quickly and safely, all for a fantastic low cost.

Find out more about My Baggage here.

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Trustpilot rating - Excellent 4.5 out of 5 stars4.7
5 stars

4 hours ago

Very professional and easy

Very professional and easy. Delivered on time from US to England. Competitive pricing!

Karen Williams
5 stars

2 days ago

Will Definitely Use Again

Instructions, pick and delivery from US to UK went very smoothly. Delivered on time in great condition.

5 stars

2 days ago

Have used MyBaggage twice and will…

Have used MyBaggage twice and will continue to use them in the future. The customer service team are super helpful and I had two bags collected from very remote locations and both processes ran smoothly. The bags are fully tracked and both arrived securely and signed for. Five stars!

5 stars

2 days ago

Absolutely excellent

Absolutely excellent

Lalaine Bonto
4 stars

3 days ago

A painful reminder

While I'm grateful I found the service and grateful for whatever help they actually provided, the reality is that DHL did all the actual work and that the only reason I needed to use a service like My Baggage was because Thai Airways wanted to charge me $1500 dollars to add a second suitecase to my flight. In the end it cost me $500 dollars to ship my suitcase to a new location plus the time I lost organizing my belongings so that I would have what I needed until my second suitecase arrived plus the time I spent finding the service and filling out documents, etc. So while I am relatively grateful, it's a painful reminder of a bad experience overall. Super stressful. I hope you'll never need to use their service.

4 stars

3 days ago

Mostly everything went well

Everything went well. The only issue was that DHL didn't pick up the bags when we understood they were going to. It was very difficult to contact them. However when My Baggage was contacted they got onto it right away. Relieved my stress for sure.

Margie Howsam
5 stars

3 days ago

Everything went as planned

Everything went as planned. I am happy that my daughter received her parcels at the University of Bath as planned before she arrives. The cost of this services was very affordable and I will use them again.

Yasmina Barka
4 stars

3 days ago


This ended up being a blessing in disguise for our travel. We had all 3 of our flights rescheduled the day of international travel, had we not shipped our bags, we would be embarking on a 30 day journey with no luggage. The only comment non positive was the inability to definitely pinpoint the time of pickup.

Vickie Smith
5 stars

3 days ago

They were extremely helpful when I had…

They were extremely helpful when I had problems with the delivery of my luggage to my student accommodation and always responded fast. I would definitely use their service again, it made the moving in process much easier.

Jule Hauer
5 stars

4 days ago

Excellent service

Excellent service. Will recommend

5 stars

4 days ago

Five star service

Kept the promise of delivering my 7 heavy bags from Sweden to UK. Met the delivery dates committed.

5 stars

5 days ago

Another faultless delivery

Collected and delivered as arranged

Leah Cuthbert
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