Contact The Airlines – Customer Service Information

Luggage Shipping » Airline Baggage Information » Contact The Airlines

If you are travelling and need to contact your specific airline directly, please find customer service contact details for each airline below.

Please do not contact My Baggage regarding your flight or flight baggage allowances. We are a baggage shipping service and are in no way associated with any airlines.
AirlineContact Number
easyJet Customer Service0330 365 5000
Virgin Atlantic Customer Service0344 874 7747
Ryanair Customer Service0871 246 0000
Aer Lingus Customer Service00 353 1 886 8505
FlyBe Customer Service0371 700 2000
Jet2 Customer Service0333 300 0042
American Airlines Customer Service0844 369 9899
Emirates Customer Service0344 800 2777
British Airways Customer Service0344 493 0787
Norwegian Airlines Customer Service0330 828 0854
KLM Customer Service020 7660 0293
Turkish Airlines Customer Service020 7471 6666
Lufthansa Customer Service0371 945 9747
Air France Customer Service020 7660 0337
Aegean Airlines Customer Service0871 200 0040
Finnair Customer Service0208 0 010101
Thomson Airways Customer Service0871 231 4787
Austrian Airlines Customer Service00 43 517 661061

About My Baggage – The Airline Baggage Alternative

Instead of paying out for excess baggage with your airline, have you ever considered shipping your luggage to your destination with professionals?

My Baggage is a luggage shipping service which provides a cheaper and more convenient alternative to booking baggage with your airline. It means you’ll save yourself some time at the airport when you don’t have to check-in your bags, no waiting around at luggage carousels on the other side and ultimately, one less thing to worry about whilst you travel.

You can obtain an instant quote from us straight from our homepage and you can book everything online from the comfort of your own home. Booking your luggage shipment online with My Baggage takes just a few short moments. We offer a convenient door to door luggage collection and delivery, saving you from all of the hassle. As well, we provide full online tracking alongside SMS and email updates to keep you in the know every single step of the way.

My Baggage makes the entire luggage shipping process as easy as possible. Once you’ve booked, we’ll send you some labels to print and attach to your shipment. If you’re unsure how to attach your labels to your item, you can read through our detailed packaging guide for more information. As well, if you happen to be sending your items outside of the EU, we will provide you with appropriate customs documents to complete.

To give you that extra peace of mind, My Baggage offers £100 free compensation cover on every single shipment. If you wish, you can increase this amount right up to the value of £1000. Before selecting your amount of cover, we recommend reading through our list of prohibited and non-compensation items to ensure your contents will be covered.

If you happen to have any questions or concerns along the way, we have a dedicated customer support team willing to help. If you have any issues with your My Baggage shipment, please don’t hesitate to contact us directly via phone, email or live chat.

My Baggage delivers luggage to 200+ countries worldwide for students, holidaymakers, expats, business users and the armed forces. So no matter where you’re off to, we can help you get your luggage there quickly and safely, all for a fantastic low cost.

Find out more about My Baggage here.

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Trustpilot rating - Excellent 4.5 out of 5 stars4.7
5 stars

2 hours ago

Fast efficient and friendly service

Fast efficient and friendly service

Fiona Corrigan
5 stars

2 hours ago

Easy experience, exemplary service, no complaints

I used this company twice for sending suitcases from London to the USA - once for a short trip to the US, and the second time to send things there permanently as part of repatriation. Both experiences were great, and the suitcases and items inside arrived undamaged. The first time, I noticed a slight error on the Customs form (I think it had been auto-generated) and e-mailed customer service about it on a Sunday, and they fixed it that same day in the evening, even though the suitcases wouldn't be picked up until that Friday. Would definitely use this company again.

5 stars

4 hours ago

Excellent pickup and delivery by DHL

Excellent pickup and delivery by DHL. No problems.

Colin H
5 stars

9 hours ago

First class service… as usual!

First class service… as usual!

5 stars

9 hours ago


This is an outstanding service - £20 to ship a 30kg anywhere in the UK, picked up from your door. SImple system, clear reporting.

4 stars

10 hours ago

Efficient but a little long

Collected and delivered without damage

5 stars

10 hours ago

Fabulous and their customer service is…

Fabulous and their customer service is amazing

Carmel Fitzpatrick
5 stars

a day ago

Fantastic services, easy to order, and on time delivery

I have been moving around the world and this company is the best so far. Easy to make a pick up arrangements, no damage on boxes, on time delivery. Will use again for my next journey if there is any.

Jang Soo Young
5 stars

a day ago

Well Done!

Great job! fast shipment with good safety control

5 stars

2 days ago

Second Positive Experience - Recommend this Service

Second time that I have used the My Baggage service. All was smooth and on time, and the online support on a question on labels was responded to promptly and clearly. Price-wise very reasonable given the door-to-door service (when compared to excess baggage charges on flights). I would recommend without hesitation.

5 stars

2 days ago

Great fast service

Great fast service, picked up from my home and dropped off at my daughters home overseas the next day! Great price also! Iv used this service 4 times now.

Michelle Lundy
5 stars

3 days ago

Very expedient

Very expedient

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