Reviews
8.7 / 10
7,600+ Reviews
All our customers are asked to review My Baggage via Trust Pilot. Our reviews are independent and all reviews, good and bad are published online. You can see some of our latest reviews below.
Top Reviews
Bag collected on time and delivered the day after it was due to be delivered because the recipient was not going to be in. Great service!
My Baggage provided a good value service. Item arrived on time and in perfect condition. I have rated 4 stars however because, item tracking did not record ‘item out for delivery’ on date of delivery, it just so happened I was desperately in need of the item, so I waited in all day just in case the tracking was wrong.
My Baggage correspondence email advised not to wait in if tracking does not state ‘item out for delivery’. The item was delivered on the day, but anyone else might have missed the delivery based on the email advice received from My Baggage. This is my only reservation, I am otherwise very happy with the service provided.
Great service. I sent one suitcase from the Uk to New York in January and have just shipped back two cases. In both cases service was impeccable and the tracking meant that I knew exactly where they were. My questions were answered promptly.
I would definitely use Mt Baggage again
Excellent service,suitcase actually arrived a day earlier than expected
Bag delivered from UK to Japan without a hitch. Arrived a day early.
Would have given 5 stars but the final delivery agent did not ring the door bell or use the contact phone number and left a failed delivery note instead. They corrected this and attempted another delivery 3 hours later and this time used the contact number to alert the recipient
Didn’t deliver and still haven’t deliver. UPDATE - called to apologise and explain and package is coming today, thank you!
On time. Door to door.
This was my first time in shipping anything, so I was a bit nervous.
The suitcase was collected and delivered well within the specified time, and I particularly liked the tracking function.
Great service! Simple. Reliable.
It’s great, easy to use and straight forward, the boxes arrived on time and in good condition. Though make sure all edges of the boxes are taped, I didn’t and there was a small break, only a couple of cm. So don’t put any small items at the edge of the box just in case. Other than that, I can’t faylt them.
Prompt service, delivered on exact date expected. Customer service online chats and phone calls were helpful and useful. An approachable and high quality service! Would use again :)
I ordered. I paid. They collected. They delivered. My Baggage (previously UniBaggage) have done this many times for me without fail. Hence the five stars.
Very quick delivery
Yes. Fast, efficient, affordable
Great service