This was our second experience with My Baggage and the service was, again, top notch. Every part of the process is carefully executed and assistance is readily available. Timelines are met and our shipment arrived in the same condition that we sent it. We first sent two suitcases from France to the UK and then, two months later, one suitcase from the UK to the US. The main difference was what we considered an incredible and time consuming amount of work navigating the US Customs regulations and paperwork. Our shipment was primarily books, research documents and household items. Listing and determining a monetary value to everything was a pain and, in the future, we would just take these items in our checked luggage since there was nothing included that we had not originally brought from home, the US. That said, our frustration was with US requirements, not with My Baggage, which is an excellent service. We will use My Baggage, happily, when we travel within the EU, but probably not from the EU to the US.