Pick up was a little frustrating, I called to arrange a smaller window for pick up (as 9-6 is a little unreasonable) and they never showed. Called back to have someone tell me they were not able to collect in the morning. Rearranged a pick up time and the chap who came was really quick picking up my stuff. Everything arrived in Ireland from the US pretty quick but a little banged up. Would recommend using really sturdy boxes for sure.